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Shipping & Returns

We hope this shipping policy provides you with the necessary information regarding our shipping process. If you have any further questions or require additional assistance, please don't hesitate to reach out to us via email or Instagram. We appreciate your support and look forward to serving you at Sttudio Lass!

Shipping Policy

Domestic Shipping (Within India)

For orders within India, we aim to dispatch your package within 12-15 days from the date of purchase. Once your order is dispatched, you can expect delivery within 5-7 business days, depending on your location. Please note that these timeframes are estimates and may vary due to unforeseen circumstances or during peak seasons.

 

Order Tracking

Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take some time to update after the package has been dispatched.

Lost or Damaged Packages

Sttudiolass is not liable for any lost or damaged packages that occur during transit. However, if you encounter any issues with your delivery, please contact our customer support team, and we will assist you in resolving the matter by liaising with the shipping carrier.

International Shipping

International Shipping

For international orders, we will dispatch your package within 2 weeks from the date of purchase. International shipping time may vary depending on your location and local customs procedures. Please note that delivery times may also be affected by unforeseen circumstances, such as weather conditions or customs delays in the destination country.

 

Extra Shipping Charges

For international orders, additional shipping charges will be applied based on the destination country. The exact shipping cost will be calculated at the checkout process based on the weight, dimensions, and shipping address provided. Please ensure that you enter the correct shipping address to avoid any delays or additional charges.

 

Customs Fees

Please be aware that customs fees, import duties, or taxes may be imposed by certain countries upon the arrival of your package. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost paid to Sttudiolass. We recommend checking with your local customs office to understand the applicable fees and regulations before placing an order.

Return &
Exchange Policy

Refund Policy
Slight imperfections and discrepancies may occur in our products due to the handmade nature of our items. However, if you receive a damaged product, we offer the option of a refund or a replacement. To initiate the refund or replacement process, please send an email to sttudiolass@gmail.com with your order details and clear pictures of the damaged product. Our customer support team will assist you further in resolving the issue.

 

Order Modifications or Cancellations

If you need to make any modifications or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been dispatched, modifications or cancellations may not be possible.

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