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Store Policy

Customer Care

At Lass, we are committed to providing exceptional customer care and ensuring your satisfaction with our handmade crochet apparel. This Customer Care Policy outlines the principles we follow to enhance your experience and address any concerns you may have.

 

Inquiries and Concerns

Our customer care team is here to assist you with any inquiries, concerns, or feedback you may have. Contact us through [insert contact email or form link], and we will respond promptly.

 
Communication Channels

We offer multiple communication channels, including email, [insert social media platforms], and [insert phone number], to ensure that you can reach us conveniently. Please choose the channel that best suits your preferences.

Privacy & Safety

Thank you for visiting Lass's website. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services.

 

By accessing or using Lass's website, you agree to the terms outlined in this Privacy Policy. Please take a moment to read this policy carefully.

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1. Information We Collect

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1.1 Personal Information

We may collect personal information, including but not limited to:

  • Name

  • Contact information (email address, phone number)

  • Shipping and billing addresses

  • Payment details

  • Purchase history

  • Preferences and interests

  • User-generated content (reviews, comments)

 
1.2 Non-Personal Information

We may also collect non-personal information automatically, such as:

  • Device information (browser type, IP address, operating system)

  • Usage data (pages visited, time spent on the website)

  • Cookies and tracking technologies (for more details, refer to our [Cookie Policy])

 

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling orders

  • Personalizing your shopping experience

  • Improving our website and services

  • Communicating with you (order updates, promotions, newsletters)

  • Responding to customer inquiries and support requests

  • Analyzing website usage and trends

 

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.

  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

 

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Your Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of marketing communications

  • Disable cookies (refer to our [Cookie Policy])

 

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please review this page for any changes. The date at the top indicates when the policy was last updated.

 

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at sttudiolass@gmail.com

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Thank you for trusting Lass. We appreciate the opportunity to serve you and are committed to protecting your privacy.

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Lass Sttudio

805, Sunbreeze tower 3, Sector 4 Vaishali, Ghaziabad 201010

sttudiolass@gmail.com

Payment Methods

- Credit / Debit Cards
- PAYPAL

- UPI Payments

- Offline Payments

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